Q&A With the Pilot


Eons ago, in 2002, a column called Ask the Pilot, hosted by yours truly, started running in the online magazine Salon, in which I fielded reader-submitted questions about air travel. (United Airlines later stole my name and began running a stripped-down version of the same thing in its inflight magazine.) It’s a good idea, I think, to touch back now and then on the format that got this venerable enterprise started. It’s Ask the Pilot classic, if you will.

Expect more of these Q&As in the coming months, if for no other reason than I enjoy putting them together. They’re geeky, but they’re fun. And I’ll probably never run out of fodder. It’s the nature of the business, I suppose: commercial flying is vastly misunderstood, and one of those things that everybody has a question about. That’s good for business, but it’s frustrating as well, because much of what the public presumes about commercial flying is based on bad information. If there’s a Golden Rule to this gig, it’s this: never, ever, underestimate the traveling public’s disdain for the airlines and its willingness to believe almost every false rumor, exaggerated story and conspiracy theory. I receive many emails beginning with the words “Is it true that…” and inevitably it’s my duty to politely informing the reader that the answer is no.

Q: Is it true that jetliners have windshield wipers?


I mean, yes. This might strike you as quaint, but most airliners are indeed equipped with wipers. They’re used on the ground, and during takeoff takeoffs and landings if precipitation is heavy. They are effective at keeping the windscreen clear, but tend to be very noisy. Often there’s a speed restrictions (around 200 knots, give or take), above which they should not be turned on. Some planes use a system that instead blows engine bleed air across the glass. Cockpit windows are also electrically heated to prevent ice and frost accretion. The individual panels use separate circuits and heating elements so that a failure will affect only one section. Heating also increases flexibility, providing extra protection against bird strikes.

The glass is unbelievably strong — bank-teller thick and bolstered by high-strength frames. Somewhere on YouTube is a video of maintenance workers attempting — and failing — to shatter a discarded cockpit windscreen with a sledgehammer.

If that all sounds expensive, it is. Swapping out a single cockpit pane can run tens of thousands of dollars.

Q: I was on a flight from Prague to Madrid, and about halfway through, the captain announced that we needed to make an emergency landing in Marseilles because of a crack in the cockpit windshield. A short while later we were told that because we’d descended to a suitable altitude, there was no longer a need for an emergency landing, and we could proceed to Madrid as planned. I would think that if there was a crack in the windshield you would want the plane on the ground as soon as possible.

Strong as they are, aircraft windscreens occasionally do crack. In all but the rarest cases, however, cracking will not cause a shattering or rupture of the window. How to deal with the crack depends on its size, the location, and how many layers of the glass are affected (there are multiple layers). The checklist might call for a speed reduction, and/or depressurizing in order to reduce stress on the glass. Or it might call for nothing at all. Depressurizing requires a descent to no higher than 10,000 feet. Once at the appropriate height and speed, and so long as fuel allows, it may be possible to continue flying without further trouble.

This is the kind of thing that the flight crew would coordinate with maintenance personnel. Ultimately it’s the captain’s decision, but dealing with malfunctions is often a team effort between the flight crew and staff on the ground, who we communicate with via datalink or radio.

Q: We were sitting at the gate, preparing to board a flight to San Francisco. The plane was a 757. I was amazed when I looked out and suddenly saw one of the pilots with his arm hanging out the cockpit window!

Another peculiarity of cockpit windows is that some of them can be opened when the plane is on the ground. It’s normally the side windows — never those in the front — that have this capability, and only on some aircraft. The 757s and 767s that I fly are two of those aircraft. It gets hot in the cockpit with all of the lights on and electrical equipment humming, and I often crank a window open for fresh air.

The apparatus that does the latching and sliding is strictly mechanical, and also allows the window to be used as an emergency exit. It’s a long way down, so an escape rope is usually tucked into an adjacent sidewall or ceiling panel. (When commandos stormed a hijacked Air France flight in Algeria in 1995, first officer Jean-Paul Borderie fractured an elbow and thigh after leaping 16 feet to the ground from the cockpit of an Airbus A300.) The window fits into the frame much like a plug, and similar to how an aircraft’s doors cannot be opened during flight, neither can its windows, so long as the plane remains pressurized.

While all that glass makes for a splendid view and the chance for some fresh air, it also has a downside. Namely, noise. Going nose first into 600 miles-an-hour of onrushing air produces an exceptional racket. Ambient cockpit noise levels average about 75 decibels. Over the course of a multi-hour flight, that induces fatigue. Over the course of a career, it induces hearing loss. Engineers have tinkered with active noise reduction technology and better insulation, but the easiest way of dealing with the problem is either with a noise reducing headset or, more routinely, a pair of foam earplugs.

Airbus A380 with open cockpit window.   Photo by the author.

Airbus A380 with open cockpit window.    Photo by the author.

Q: It has always puzzled me why airliners deploy their landing gear so long before landing, yet tuck it away almost immediately after lifting off. Dropping the wheels so soon must cause a lot of extra drag and fuel burn.

Sometimes that drag is helpful. Dropping the gear can be a useful tool when air traffic control sets you up too high or needs you down in a hurry. This causes a racket, however, and isn’t the most graceful way of descending or decelerating.

Normally we deploy the landing gear at somewhere around 2,000 feet on final approach. Mainly it’s just to be certain that everything is steady and stable at a reasonably early point. Lowering the gear has a significant aerodynamic impact — mainly in the adding of wind resistance, i.e. drag — thus requiring power and pitch adjustments to maintain speed, altitude, or rate of descent. It’s best to have that out of the way early on to help establish what pilots call a “stabilized approach.” Deploying the gear close-in to the runway could cause a sudden shift in airspeed and attitude exactly when it’s critical not to have a sudden shift in airspeed and attitude.

On takeoff, however, this works to a plane’s advantage. Remember, the moments just after liftoff are the most critical moments of any flight. The plane is making the transition from ground to air, and margins are relatively thin. The more help it can get — such as eliminating the drag caused by dangling struts, tires and doors — the better. On approach, by contrast, flight is well established and the margins much fatter.

All planes have maximum speeds for deployment and retraction. Airstream stress is more of an issue for the doors than for the gear assembly itself. For this reason, some of the doors will open as the gear comes down, then close up again.

Q: Whenever I have a window seat, I watch for the deployment of the wing flaps, especially during takeoffs. There have been crashes because pilots “forgot” to extend the flaps. Can you explain the process involved with the flaps?

Flaps help a wing generate lift at low speeds. Commercial aircraft will take off with the flaps extended to some intermediate position. The specific position, calculated prior to departure, depends on weight and runway length. On planes that are so equipped, leading-edge slats will also be deployed. These droop down from the forward part of the wing, and provide the same function as flaps. Flaps and slats work in concert, and are extended or retracted using the same control lever. In other words, moving the lever to a certain position will adjust both surfaces.

(On the 767 that I fly, setting the flap lever to position 1 drops the slats to the so-called midrange position while the flaps remain up. Moving the lever further, to the 5 position, which is the one most commonly used for takeoff, the slats remain in the midrange setting but the flaps extend slightly. On landing, setting the flaps to positions 15 through 30 moves the slats all the way down, while the flaps extend even further.)

Flap position is verified, re-verified, and verified again prior to takeoff. At my carrier, our checklists include no fewer than three challenge-and-response calls before reaching the runway. On top of that, commercial planes are equipped with a warning sensor that sounds an alarm if the flaps are not deployed at the moment thrust is advanced for takeoff. When using the checklists, we verify not only the flap handle position, but the indicator gauge also, to make sure the flaps’ actual position agrees with the commanded position. If or some strange reason they don’t agree, and for some strange reason we missed this, a separate warning system is triggered.

So, how it is that planes have crashed on takeoff because flaps weren’t properly set? I can think of three cases when this did indeed happened. In all three it was due to a combination of unusual circumstances: The pilots were rushed and neglected to verify position, and, for reasons that investigators could not decipher, there was a simultaneous failure of the warning system. Nowadays, however, improved checklist discipline makes a repeat of this type of accident extraordinarily unlikely.

Flaps and slats are very important during landing as well, but there’s more wiggle room here. Should they fail to deploy, either partially or at all, we can adjust by using a faster approach speed. This, in turn, affects landing distance, braking, and so on, sometimes to the point where a plane will need to divert to a longer runway. “No-flap landings” are a common simulator exercise.


EMAIL YOUR QUESTIONS TO patricksmith@askthepilot.com

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Portions of this post appeared previously in the magazine Salon.

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17 Responses to “Q&A With the Pilot”
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  1. andyinsdca says:

    While not “wiper” related, this windshield event is a bit exciting: https://www.10news.com/news/national/flight-makes-emergency-landing-after-windshield-shatters

  2. jeffrey hadden says:

    Your comments about flaps reminded me of an incident I experienced about 10 years ago. For the record I am not a pilot, nor do I fly often. But as an avgeek, I think I have a pretty good layman’s knowledge about systems like flap extensions and when they’re deployed.

    Anyway I was flying into Portland OR on a drizzly calm night, in a window seat behind the wing. At one point, about twelve, fifteen miles out, I realized that the flaps hadn’t been extended yet, well after I thought they would normally be. But what do I know, right?. And when they still hadn’t been extended after we turned for home down the Columbia, about eight miles out, I became more than a tad concerned. Just a couple miles, maybe less, off the runway, there were still No. Flaps. Whatsoever, and red lights and sirens were going off in my head. I wasn’t relishing a midnight swim in the Columbia in forty degree weather. At that point, though, we pulled up and did a go-around, my first (and only) one ever. Flaps and landing were normal the second time around. No announcement, and I doubt many, even those who were awake, were aware of the go-around. For the record, it was a 737-800.

    So, four questions:
    1. Huh?
    2. How is this possible?
    3. Aren’t there warnings and alarms in the cockpit?
    4. If it was pilot error, what consequences would these pilots face?

    • Patrick says:

      Flaps and slats are deployed in a sequence, depending on your speed. On the 767 that I fly, we have settings of flaps 1, flaps 5, flaps 15, flaps 20 and flaps 25. We will cycle through each of those during a typical approach and landing (There’s also a flaps 30 setting, but we don’t normally use it.) It’s really not something you can “forget.” The plane won’t even allow you to slow down beyond certain thresholds unless the required amount of flaps and slats are set. And yes, there are alarms as well.

      In your case… What maybe happened is that ATC permitted (or asked) your flight to stay at a high-enough speed during the approach that flaps simply weren’t needed until close to the airport. At which point the crew realized they were maybe TOO close to get slowed down in time, so they went around.

      Going into JFK airport late at night or early in the morning, when traffic is light, we can sometimes keep the speed at 250 knots or so until only six or seven miles from the runway! Then we pull the power back and start to deploy the flaps and gear. It’s kinda fun. (I don’t know how the 737 decelerates as compared to the 767.)

      However, if you really were “just a couple miles” from the airport, that’s a little different. I would suggest the flaps weren’t working the first time around, and that they were setting up for a “no-flap landing,” but that would’ve entailed a delay while they prepared everything and troubleshot the problem. Also they’d have made a PA, etc., because you’d be landing a LOT faster than normal.

      So…. I dunno.

  3. ethan solace says:

    Is it really necessary for an airline pilot to look attractive, if no how does it effect the airline job then?

  4. Anonymous says:

    I’m not sure what you mean. Have you gone through the QUESTIONS & ANSWERS section of my website, or read any of my past articles and posts? I address fear of flying issues all the time, and much of my book discusses these issues also.

  5. Curt Sampson says:

    Oh, and regarding the windows that open, I’m pretty sure these are also to allow a) hand signals, since these aircraft are missing turn indicators, and b) as a simple bit of politeness to the other member of the cockpit crew allowing the pilot lighting up a cigarette to crack open the window rather than smothering the other pilot in smoke.

  6. Curt Sampson says:

    Patrick, to be clear, when you say, “we verify not only the flap handle position, but the indicator gauge also, to make sure the flaps’ actual position agrees with the commanded position,” one really says that you’re checking the indicated position rather than the actual position, right?

    Presumably checking the actual position would be going back and looking out a window, in the same way that one hears of pilots going down in to the cargo hold to check if the landing gear is actually down or not when an indicator may have failed.

    Commanded vs. indicated vs. actual is always a distinction I’ve loved; I think it shows not only a sensibility to error but a certain humbleness we need with regard to the devices and systems we create. Just because we command something to happen does not always mean it does.

  7. charles friedman says:

    Several years ago when I was changing planes at DFW, I saw an American Airlines regional jet that had “fuzzy dice” over the mirror in the cockpit. I was alarmed for two reasons: 1) having these hanging there is unsafe in that they could restrict visual and 2) it is a bad precedent to portray a pilot’s flip attitude to passengers.

    When I mentioned this to a pilot friend, he brushed it off not thinking much of it and this also left a bad impression on me.

    Your thoughts please?

  8. Ben Miller says:

    Another great one, Patrick. An airline pilot friend of mine once told me that the opening cockpit windows are called “direct vision” windows and are required by regulations in case of damage to the front windscreens due to hail or volcanic ash rendering them opaque. He also said that, believe it or not, there is not much wind in the cockpit with them open, even at 250kts. Have you heard that as well?

  9. Bev Hickling says:

    Hi Patrick, I’m watching a documentary about Hong Kong airport and they talk a little about takeoff slots, and the financial penalties for the airline if they miss the slot time. Can you explain the extent of these penalties? Surely planes take off late (or early) fairly regularly. Are the airlines constantly paying fines for each miss, or is a certain allowance of missed slots permitted?

  10. Bill G. says:

    The Delta 1141 crash was caused by a failure to extend the flaps, but the crew was not “rushed”. In fact, on the CVR they were complaining about having to wait behind several AA flights.

    Quite simply they just weren’t paying attention, and instead of following procedures were joking with a flight attendant about what would be recorded on the CVR if they crashed.

  11. Kevin Brady says:


    Do they allow you time to “experiment” in the simulator? When my father flew the L-1011 he would try gliding, no engine landings,(Air Canada did it for real on a 767 when they ran out of fuel at cruise), and total loss of hydraulics only using power to control the plane – Of course it would be affected by weight and weather conditions, but have you tried anything similar on the 767, or a take-off with limited or no flap settings? I would think that although extremely unlikely to ever have to for real, it would give you a better understanding of how the plane performs under unusual circumstances

  12. TJ says:

    Back in the mid-80s, I was flying SW from LIT to DAL. On take off, initial rotation felt about right, but shortly after, the pilot put the nose down to a more shallow angle. Looking at the wings, I noticed that the flaps were up, and I assume the slats were as well. I’m glad we didn’t share the fate of that flight that crashed in Detroit a few years later for lack of a properly configured aircraft.

  13. Tod Davis says:

    Question for you.
    Qantas has announced that they are considering direct flights from Perth to London. They have admitted that they still have worked out alternative airports for the return run yet (Adelaide is about 2000km from Perth).
    But would it be a bigger challenge for a flight that long when it comes to carrying enough crew, food, water and also the poor sewerage system?
    Having enough fuel is one thing but provisions would surely be another issue again

    • Richard H says:

      I believe the estimated flight time is about 19 hours. There are already flights which get close to that, and presumably those flights don’t have major issues with the sewerage and so on. While I’m sure it’s a consideration, I don’t expect that’s a major problem.

      RAAF Learmonth is the standard emergency airport, about 700 miles north of Perth,althoigh it’s probably not ideal as an ‘alternative’ airport for non emergency situations as I assume there are no customs and immigration services.

  14. Dan Trimm says:

    I believe it should be made clear that a cracked screen was not the cause of the BA incident that you mention.

    The BAC 1-11 was designed such that the windscreen/shield was bolted on to the plane from the outside, not the inside, and when the window was replaced the night before the maintenance people used the wrong bolts (they were too small), and it was the bolts that failed and what caused the incident.